How does the credit system work?
Only the response text generated by the AI chatbot is counted as words. User messages or system messages are not counted.
Do my credits expire?
No, purchased credits never expire. You can use them anytime.
How many chatbots can I create?
You can create unlimited chatbots. All your chatbots share the same credit pool.
Which file formats can I upload?
We support PDF, TXT and DOCX formats.
What is your refund policy?
As a digital service, purchased credits are non-refundable. However, unused credits remain in your account indefinitely.
What is a website chatbot?
A website chatbot is an AI-powered customer service system that automatically answers your visitors' questions in real time. Unlike traditional live support, a chatbot operates 24/7 without interruption and can interact with an unlimited number of visitors simultaneously. Modern chatbot solutions like SuponAI use natural language processing (NLP) and large language models (LLM) to generate human-like, fluent responses.
What does SuponAI do?
SuponAI is an AI-powered chatbot platform that easily integrates into websites. It automatically answers customer questions to speed up your support processes, increase customer satisfaction, and reduce operational costs. With knowledge base support, you can upload documents like PDF and DOCX so your chatbot responds with company-specific information.
How does a website chatbot work?
The chatbot is trained using your website content, uploaded documents, or FAQ data. When a visitor asks a question, the AI analyzes this knowledge base and generates the most appropriate response within seconds. With SuponAI, integration is done with a single line of JavaScript code — no technical expertise required.
Does using a chatbot help with SEO?
Yes, using a website chatbot indirectly improves your SEO performance. With a chatbot, user engagement increases, time on site grows, and bounce rate decreases. Since Google considers these user experience signals in its ranking algorithm, websites using chatbots can achieve higher positions in search results.
What are website chatbot prices?
Website chatbot pricing varies based on your usage needs and preferred features. SuponAI uses a word-based credit system with no subscription requirement — you only pay for what you use. You can choose the most suitable package based on your monthly active user count and chatbot response volume.
Which websites are compatible with chatbot?
SuponAI chatbot is compatible with virtually any type of website. It works seamlessly on e-commerce sites, corporate websites, blogs, SaaS platforms, education portals, and service industry sites — any platform that supports JavaScript embed code. It also easily integrates with popular platforms like WordPress, Shopify, Wix, and Squarespace.
Is chatbot setup difficult?
No, SuponAI setup is extremely easy and requires no technical knowledge. After creating your account, you can configure your chatbot in just a few minutes, upload your knowledge base, and start using it immediately by pasting the single-line embed code into your website.